BACKGROUND: Prior to reaching HomeRenew, I had spent several weeks (since November!) trying to reach ANY roofer that would come out and take a look at our roof following an issue (and deadline) our home insurance company had presented us with, only to be told every single time that either they "did not service our area" or "only do quotes, not inspections". Even our own go-to roofer - who we had massively tipped for past work - completely ghosted us after weeks of patient conversation and trying to accommodate his schedule. It was, to say the least, extremely frustrating. Kobi at HomeRenew was the first to offer to send someone out to help us even though the same was true for them, which allowed us to get the ball rolling on all of this. PROPOSAL: Jon Rafuse was the project lead who served as our point of contact from this point on, and the first signs that we had found the right team came from the fact that he was UPFRONT, THOROUGH, and DESCRIPTIVE. He took the time to explain the specific concerns that existed with our current roof and how they could be remedied (including inviting us to join him on the roof so we could see those issues in action), pointed out aspects of our roof that did NOT need to be changed or touched (and why they were Good to Go) instead of trying to upsell us as much as possible, and laid out exactly what the team would want to do and what the purpose of every single layer of the work was intended to do. The final cost estimate for the job came in lower than the range we had been given, and additional research with folks who had similar work done proved that we were being charged a fair amount for the work being done. WORK TIMELINE: Jon originally suggested that 2-3 days would be needed for the actual work to be completed after explaining everything that would be performed during the process, but favorable conditions meant that the entire project was completed IN A DAY after starting. Work began/finished on Thursday (January 2nd), passed final inspection with the city on Friday Jan. 3rd, and my wife and I got our own final inspection and signoff today (Sunday, Jan. 5th). The whole timeline from first meeting to final signatures was from December 19th - Jan 5th, just about 2 weeks and inclusive of the holiday season and time needed to get permits/approval from the city. COMMUNICATION: The part I am most thankful for is how extraordinarily patient and responsive Jon was throughout this entire process. As a new homeowner we were curious about how a lot of this works as well as worried about how to prove to our insurance company that we were making the remedies requested, and Jon was more than happy to address any concerns or followup questions we had. He covered every step of what we should expect from his team and the city as part of a certified/approved work experience, and even responded to texts from me after-hours that pertained to cost questions and scheduling confirmations. Jon also took the time to write up an EXTENSIVE email/document with photos, videos, and descriptions of work performed for each step of the process that we could provide to our insurance company as proof of corrective action being taken. We are hopeful this will be more than enough to resolve that, but Jon asked us to keep him in the loop and offered to give additional assistance if the insurance continues to toss us around unfairly. OVERALL: People reading this review are rightfully thinking "what's the catch?", so I'll be honest as well - my wife and I were hoping this would be a cheap $1000-2000 fix, and the reality of our roof situation meant we had to do a homeowner investment that ran us about $11,000 instead. But THIS WAS NOT THE FAULT OF HOMERENEW; we were clearly shown that our existing section of roof would not pass inspection with insurance and why that was (using the portion of roof that IS in amazing condition as reference), and made the personal choice to invest in our home given our plans for the patio in the future. But more importantly than the immediate fix, we were hoping to find a company we could rely on in the future after our original roofer let us down so much, and I think that's the real value we got. Kobi was understanding and empathetic, Jon was informative and responsive, and the actual work process was painless, professional, punctual, and COST APPROPRIATE. If your own trusted contractor is starting to give you unexpected frustration, or if you (smartly) are interested in shopping around to make sure you're getting the best deal/experience, I feel confident recommending HomeRenew. There is no replacement for someone who cares about both what they're doing and keeping you involved and informed along the way, and I hope that my review showcases how impactful that level of attention was for us.
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